Right of revocation

Cancellation policy, right of cancellation

You have the right to revoke this contract within fourteen days without stating any reasons.
The period of revocation shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (iLOPACK Aktiengesellschaft, Kleingladbacher Str. 30,41812 Erkelenz, Germany, tel.: +49 2433 913060, email: lanserhof-shop@ilopack.de) by means of a written declaration (e. g. a letter, fax or mail) of your decision to revoke this contract.
In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

Notification of cancellation should to be sent to:

iLOPACK AG
Chairman: Reiner Tetz
Kleingladbacher Str. 30
41812 Erkelenz
Mail: lanserhof-shop@ilopack.de
Tel: +49 (0)2433 / 913060

Consequences of cancellation

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for the repayment as you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is met if you send the goods before the expiry of the 14-day deadline. You shall bear the direct costs of returning the goods. You are only be liable for any loss in value of the goods if we determine that the quality, properties and functioning of the good is due to improper handling of the goods.

 

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